What to do if your partner teacher hasn't responded - how long should you wait?
On average, teachers can take anywhere from 2-10 business days to reply. If you do not hear back, let us know at firstname.lastname@example.org or click here to send us a message so we can make sure your partner teacher is still available to connect.
If your partner teacher is unresponsive, you can get rematched with a new teacher.
To find a new match:
- Log in to your Empatico account.
- In the “My Match” tab, click on your partner's name. At the bottom of “Partner Details”, click “End This Match”. If you are on mobile click the down arrow to the right of your partner's name and then select "End This Match".
You will be asked to complete a brief questionnaire as to why you ended your match. We will use this information to find ways to improve our matching process. When prompted about finding a new match, select "Yes". You will be notified via email when we find new potential matches for you!
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