Help! When I click on a video link in the Library the video won't play!
My Empatico app looks like this:
If you see something similar to the above where the Empatico page loads, but videos won't play, it's likely that your school's firewall is blocking content that comes from Vimeo, our CDN (Content Delivery Network) for some videos.
Typically, the easiest solution is to ask your IT department to make sure our IP addresses are allowed for educators. Feel free to forward them this article for easy reference.
Alternatively, you may experience something like this if you have aggressive web filtering.