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Troubleshooting

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  • Troubleshooting invalid device errors in video
  • I forgot my password. How can I retrieve it?
  • What is my username?
  • Empatico cannot detect my audio or camera.
  • How do I select my audio device?
  • I am experiencing connection problems.
  • I am still having trouble passing the “Tech Test.” Can someone from Empatico help me?
  • My network is blocking Empatico. How can I fix this?
  • My partner teacher and I are trying to edit our availability, but we cannot see the updates.
  • Enabling third party cookies and site data
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